At AJIRAH, we take great pride in our reputation for quality, and we will provide your online purchase with a refund or exchange on full-priced items only. Sale items are final, and refunds will not be issued unless required by law. However, we will offer an exchange or credit note should your sale item not be right for you.
Refunds and exchanges will only be offered where:
- the goods are in their original condition, in their original packaging with all tags still intact;
- the goods have not been worn, damaged or washed;
- the goods are lodged for a return within seven working days of receiving date;
- the AJIRAH return procedures are followed (through our Returns Centre)
All exchanges are subject to availability. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you do require an exchange, you will need to pay for the Shipping costs; inbound (postage back to us) and outbound (postage for the exchanged item sent to you). Please also read Return Shipping Terms.
Alternatively, we will provide you with a refund at our discretion for items that:
- are faulty (unless caused by you);
- have been wrongly described;
- are different to the goods that you ordered;
Returns must be returned to AJIRAH within 14 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original payment method used. We do not refund original shipping charges.
Please note sale items are final sales and cannot be returned for a refund unless deemed faulty. However, an exchange or credit may be provided.
AJIRAH Sale items are final. No exchange, refund or store credit will be issued for these styles. We encourage people to choose carefully during this time.
To process a return online, please visit the Returns Centre
- Enter your order number & Email Address
- Follow the prompts to complete your Return Request.
Please note that returns will be rejected if you submit for a refund on sale items. If requesting an exchange, please specify the product you wish to exchange for.
Return shipping must be prepaid via a traceable method to ensure safe and documented delivery. AJIRAH takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you request an exchange, you will need to pay for ALL shipping costs inbound & outbound.
AJIRAH will reimburse any reasonable document shipping charges for a return of goods that have been deemed faulty.
The following items are non-refundable/exchangeable for other items: lingerie, swimwear, shoes, hosiery, jewellery, accessories or sale items unless deemed faulty.
HOW TO RETURN/EXCHANGE YOUR ORDER
To return an item, please visit our AJIRAH Returns Centre.
Fill in the details and follow the prompts. Once your return is lodged, you will be notified of our decision within 24-48 hours if lodged on business days (Monday - Friday) and respective return instructions if your case is approved.
All approved returns are to be posted to the below address.
PO BOX 5400
CHULLORA NSW 2190
For further enquiry, please email customer service at firstname.lastname@example.org. Please Note: Returns will not be accepted without going through our returns process via our Returns Centre.