We hope you love your Ajirah piece, but if you need to make a return, we’re here to help.

IMPORTANT: Items marked Final Sale are not eligible for returns, refunds, exchanges, or store credit. All Final Sale purchases are final.

You have 14 days from the date of delivery to lodge and return an eligible item.

To be eligible for return, items must be unworn, unused, and in original condition with all tags and packaging intact. Returns that do not meet these conditions will be sent back at the customer’s expense.

Ajirah does not cover return shipping costs. We strongly recommend using a tracked service, as we cannot take responsibility for lost return parcels.

Full-Price Items
Eligible for a full refund or store credit to the value of the item.

Sale & Final Sale Items
Items marked as Sale or Final Sale, including items displaying a reduced price, strikethrough price, or Final Sale label, are not eligible for return, refund, exchange, or store credit.

Please choose carefully. This does not affect your rights regarding faulty or incorrectly supplied items.

Promotional Discounts
Full-price items purchased using a promotional discount code are eligible for store credit only. If the item is already reduced or marked Final Sale, the sale is final and it is not eligible for return, refund, exchange, or store credit.

Welcome Code
Orders placed using a welcome discount code on full-price items are eligible for a refund or store credit. The welcome code does not change the final-sale status of reduced or Final Sale items.

Additional Information
• Refunds will be issued to the original payment method (e.g. credit card, PayPal).
• If store credit and a secondary payment method were used, credit funds will be returned first.
• Store credits are valid for 12 months from the date of issue.
• Refunds will exclude any shipping fees, duties, or taxes paid at checkout.

If you have any questions about your return, our team is here to help. Contact us at Contact Page

Please allow up to 3 business days for your return to be reviewed and processed. Once complete, you’ll receive a confirmation email from our team. Thank you for your patience and understanding.

All returns must be submitted and approved through our returns portal.

Once approved, a return shipping label will be issued for eligible items that meet our return requirements.

Return shipping costs are the responsibility of the customer and will be deducted from the refund where applicable.

Items must be unworn, in original condition, and returned within the specified return window.

Submit a Return

Items marked as Sale or Final Sale—including products displaying a reduced price, strikethrough price, or Final Sale label—are not eligible for return, refund, exchange, or store credit. These products are clearly identified at the time of purchase and the sale is final. This does not affect your rights regarding faulty or incorrectly supplied items.

Gift cards are non-refundable and cannot be exchanged or redeemed for cash.

Please choose carefully. Exchanges are accepted only for eligible full-price items that meet our return conditions and are unworn, unwashed, and returned with all original tags and packaging intact.

If your return meets our policy conditions, your refund will be processed to the original payment method, excluding any duties, taxes, or original shipping fees.
You’ll receive an email confirmation once your refund is issued. Please allow up to 5 business days for the amount to appear in your account, depending on your payment provider.

If you prefer, or are eligible for a credit note, it will be issued via email with a unique code and is valid for 12 months from the date of issue. Items originally purchased using a credit note will be refunded as a new credit note.

Each Ajirah piece is thoroughly inspected before dispatch. However, if you receive an item that is incorrect or appears to be faulty, please lodge your return through our Returns Centre, selecting the appropriate reason and uploading a clear photo of the issue.

If the item is deemed faulty, we will arrange a repair or replacement. If a replacement is unavailable and the item cannot be repaired, a full refund will be issued.

Please note: Items damaged due to wear and tear, misuse, accidents, or failure to follow care instructions will not be considered faulty or eligible for return.